Rutgers University, the eighth oldest institution in the nation, has three campuses in the state of New Jersey, together serving over 70,000 students with a budget of over $4.5 billion. The extensive administrative services supporting these campuses and these students are operating in the same challenging context we all are. But for over 10 years now, Rutgers has been strategically improving just about every facet of their operation.
The work B&D has helped Rutgers complete through our Management Advisory Services practice includes:
The objective for all of these seemingly disparate projects is the same: Empower Rutgers’ Administrative units to maximize their strategic value to the institution through predictable and effective organizational, operational, and financial structures. With the changing higher education landscape, this work is important—but in a COVID-impacted era with tighter-than-ever budgets, it has become critical to the long-term success of Universities across the country.
Opportunity: Evaluate the impact the decentralized Auxiliary Services management structure has on revenue production and service levels
Opportunity: Evaluate the impact the University’s current RCM budgeting structure has on net revenue production
Opportunity: Review current state of Institutional Planning and Operation’s CWMS processes and systems to establish system performance and functional requirements for new system
Opportunity: Review Identify Access Management and Securities Technology departments’ operating structures to identify opportunities to reorganize organizational structure, business processes, and staffing to align with desired organizational outcomes
Opportunity: Review existing physical and operational conditions and practices to develop short- and long-term strategies to strengthen the optimization of Parking’s physical assets and increase operational effectiveness and efficiency
Opportunity: Develop data-driven decision-making tool to inform transit operational planning based in changes in travel modes, class schedules, building occupancies, and other activities resulting from the pandemic